You may cancel anytime by March 17 for a full refund minus a $40 processing fee. After that follow the schedule below. Trip spots are not transferable to other riders or events.
March 17 or sooner – full refund less $40 transaction fee
March 18 to March 31 – 50% credit towards next year
April 1 to April 14 – 30% credit towards next year
April 15 or later – 20% credit towards next year
“I just broke every bone in my body, can my buddy take my place on the ride?”
Nope, sorry. You may cancel your registration anytime before the cancel deadline for a small fee. After that you’re committed to the schedule above.
The reason we can’t bring your buddy in your place is complex but it boils down to risk management. Most folks would jump at a last-minute paid trip in the desert even if they aren’t prepared for it. And while we’re flattered, that person can pose serious safety concerns to themselves & the group. Would you really want to be out there with sloppy risk management?
You’re welcome to call & ask if your pro-racer-buddy can take your place since she’s the strongest cyclist on the planet & can finish the trail blindfolded with pneumonia and a hangover. The answer will still be no. Sorry, it’s policy.
If you have any doubts please cancel before the deadline, after that we’re married.